What you need to know about outsourcing calls and bookkeeping outsourcing services
Call centers have a bad reputation for being expensive, time-consuming and labor-intensive.
But a new report from the National Association of Call Center Executives (NACCE) shows that outsourcing calls is becoming a big business.
According to the report, outsourcing represents more than half of the total value of all outsourced calls in the United States.
According to NACCE, outsourced call centers account for about $100 billion in annual revenue, up from $40 billion in 2015.
The study found that more than 50% of all call center revenue is coming from outsourcing, and many of these jobs are being filled by technology-savvy employees who are learning new skills.
NACE’s study looked at the outsourcing of all types of services.
It found that some types of outsourcing include:Automation, such as automated calling, email and chat services, data entry, document management, and data entry for small businesses and nonprofits.
Business intelligence, such a data analytics platform or platform for outsourcing, such services that are used for customer service.
Marketing and customer experience, such sales and customer service personnel that help customers understand their business and the business opportunities available to them.
Software, such software applications that are developed and deployed to help organizations manage their call centers.
Information technology, such technology that helps call center staff create and manage their information systems.
Information services, such outsourcing services that help call center employees manage their personal and professional lives.
Some companies use technology to make outsourcing services more convenient.
For example, some outsourcing companies make outsourcing easier by offering the ability to book appointments through a mobile app or website, or by having a dedicated online portal for outsourcing.